Every contract is only as good as its practical implementation. The purpose of claim management is to retain or improve the value of the contract as a whole by ensuring its fulfillment in a qualitative, quantitative and timely manner at all times. Breaches of contract can thus be detected in time and the appropriate action taken.

Claim management is also an organizational structure for mitigating risks and optimizing results, which is essential to ICT infrastructure businesses. As a management discipline aimed at winding up complex long-term contracts, claim management has become something of a long and successful tradition in the industrial sector (e.g. plant engineering). In our experience, without the defining influence of claim management, it would be difficult to represent the interests of contractual partners, especially in project, maintenance and outsourcing contracts.

Actively and consistently identifying, analyzing and detecting breaches of contract in time as well as anticipating third-party claims (e.g. due to failure to cooperate) early on, not only saves a lot of time, money and stress, but also facilitates supplier or customer support. Both parties are aware at any given time of the current situation regarding the fulfillment of a contract and potential risks, thus enabling them to actively intervene before costs spiral out of control or other risks emerge.